Who we are
Our website address is: http://www.mysoulrenity.com.
The privacy of our visitors to MySoulrenity is important to us.
At MySoulrenity, we recognize that privacy of your personal information is important.
Last Updated: February 11, 2019
We participate in and comply with the EU-U.S. Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of Personal Data (defined in Section 2.1) from European Economic Area (“EEA”) member countries. 1-2
Who are MySoulrenity
We are a life coach, health and wellness site dedicated to bringing the world together through live experiences. Through our platform, mobile apps and services, we enable people all over the world to create, discover, learn, grow, and of course live their authentic lives. .
Personal Data That We Collect.
When you use or interact with us through the Services, we may collect Personal Data. Sometimes this will be on our own behalf and other times this will be on behalf of an Organizer using our Services to run an event. This is an important distinction for EU data protection law purposes and is explained in more detail in Section 16 below.
Information you provide to us: For all Users we collect Personal Data when you voluntarily provide such information to the Services, such as when you register for access to the Services, contact us with inquiries, respond to one of our surveys or browse or use certain parts of the Services. The Personal Data we may collect includes without limitation your name, address, email address and other information that enables Users to be personally identified.
When you register for the Services or otherwise submit Personal Data to us, we may associate other Non-Personal Data (including Non-Personal Data we collect from third parties) with your Personal Data. At such instance, we will treat any such combined data as your Personal Data until such time as it can no longer be associated with you or used to identify you.
As a Consumer we will collect additional Personal Data from you, sometimes for our own purposes and other times on behalf of an Organizer.
Information you provide via MySoulrenity comments or Shops: If you purchase a paid service, you will provide financial information (e.g., your credit card number and expiration date, billing address, etc.) some of which may constitute Personal Data. In addition, Organizers can set up event registration pages to collect virtually any information from Consumers in connection with registration for an Organizer’s services listed in the Shop. Personal Data collected on behalf of Organizers is provided to the Organizer of the applicable service in accordance with “How We Disclose and Transfer Your Personal Data: Organizers” below.
Information we obtain from other sources: We may also collect or receive Personal Data from third party sources, such as Organizers, other Consumers, social media or other third party integrations, your credit card issuing bank, our payment processing partners or other third parties.
If you provide Personal Data in order to obtain access to or use of the Services or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Services or functionality and to analyze your use of such Services or functionality. For instance, if you supply Personal Data relating to your identity or qualifications to use certain portions of the Services, we will use that information to make a decision as to granting you access to use such Services and to assess your ongoing qualification to use such Services.
Internal Business Purposes.
We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.
MySoulrenity Newsletter/E-Mail Communications.
Where it is in accordance with your marketing preferences, we may use your Personal Data to contact you in the future for our marketing, advertising, and newsletter purposes, including without limitation, to inform you about services or events we believe might be of interest to you, to develop promotional or marketing materials and provide those materials to you, and to display content and advertising on or off the Services that we believe might be of interest to you. See “Opt Out from Electronic Communications” below on how to opt out of MySoulrenity Marketing Communications.
We are not in the business of selling your Personal Data. We consider this information to be a vital part of our relationship with you and we would not want our own information sold. Therefore, we will not sell your Personal Data to third parties, including third party advertisers. There are, however, certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties without further notice to you, as set forth below.
Parent Companies, Subsidiaries and Affiliates.
How You Can Access, Update, Correct or Delete Your Personal Data.
You can request access to some of your Personal Data being stored by us. You can also ask us to correct, update or delete any inaccurate Personal Data that we process about them.
If you are a registered User, you can exercise these rights by emailing and visiting the contact page. Both registered and unregistered Users may also exercise these rights by contacting us directly by email or at the address specified below.
If a Consumer initiates a data deletion request, MySoulrenity is authorized to delete or anonymize Personal Data of the requesting Consumer from the Services even if that means removing its availability to the Organizer through the Services. However, if you are a Consumer, you understand that even if you MySoulrenity deletes or anonymizes your Personal Data upon your request or pursuant to this Policy, your Personal Data may still be available in the Organizer’s own databases if transmitted to the Organizer prior to MySoulrenity receiving or taking action on any deletion or anonymization activity.
We will consider and respond to all requests in accordance with applicable law.
How Long We Retain Your Personal Data.
We may retain your Personal Data as long as you are registered to use the Services. You may close your account or remove your email address from our database by contacting us. However, we may retain Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
You have several choices available when it comes to your Personal Data:
- Limit the Personal Data You Provide.
You can browse the Services without providing any Personal Data (other than Automatic Data to the extent it is considered Personal Data under applicable laws) or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Services. For instance, in order to buy tickets as an Consumer, your name and email address will be required by the Organizer.
2. Opt Out from Electronic Communications.
(a) MySoulrenity Marketing Communications.
Where it is in accordance with your marketing preferences, MySoulrenity may send you electronic communications marketing or advertising the Services themselves or events on the Services, to the extent you have registered for the Services or purchased a ticket and/or registration to an event listed on the Services. You can also “opt out” of receiving these electronic communications by clicking on the “Unsubscribe” link at the bottom of any such electronic communication. In addition, you may also manage your email preferences at any time by logging in (or signing up and then logging in), clicking on “Account” and then “Email Preferences.”
If you connect your Twitter, Instagram, Email account or sign up for other social media integrations whose product features include social notifications (i.e., updates on what your friends are doing on the Services), you will receive these social notifications. You can manage these social notifications by toggling your social settings to private or disconnecting such integration.
Transactional or Responsive Communications.
Certain electronic communications from MySoulrenity are responsive to your requests. For instance, if you are a Consumer, we must email you your ticket or registration on behalf of the Organizer when you purchase such services or registration. As a further example, if you email our customer support department, we will return your email. Notwithstanding any unsubscribe election that you have made, you will still receive these transactional or responsive emails. You can stop receiving these types of emails only by contacting us. By electing to stop receiving all electronic communications from us or through our system you will no longer receive any updates on events you have created (including pay-out issues) or on services you are registered to attend (including emails with your tickets). We do not recommend that you do this unless you plan to no longer use the Services, are not currently registered for an event, are not currently organizing an event and will have no need to receive further communications from us or through our system.
Do Not Track.
We currently do not participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.
- Personal Data Provided to Others.
2. Third Party Links.
12. Children – Children’s Online Privacy Protection Act
13. International Privacy Laws.
EU – US Privacy Shield
For Personal Data we receive from the EEA, MySoulrenity.com has certified its compliance to the EU-US Privacy Shield as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from the European Union countries. We have certified that we adhere to the Privacy Shield principles of Notice, Choice, Accountability for Onward Transfers, Security, Data Integrity & Purpose Limitation, Access and Recourse, Enforcement & Liability when processing Personal Data from the EEA in the United States.
If you have a complaint about MySoulrenity.com’s privacy practices you should write to us at: MyS@MySoulrenity.com. We will take reasonable steps to work with you to attempt to resolve your complaint.
Residents of the EEA who believe that their information has not been processed in compliance with the Privacy Shield Principles may raise their complaints in a number of ways.
16. EEA, SWITZERLAND AND UK ONLY
The EU General Data Protection Regulation (GDPR)
In May 2018, a new data privacy law known as the EU General Data Protection Regulation (or the “GDPR”) becomes effective. The GDPR requires MySoulrenity and Organizers using the Service to provide Users with more information about the processing of their Personal Data. The GDPR requires us to tell you about the legal ground we’re relying on to process any Personal Data about you. The legal grounds for us processing your Personal Data for the purposes set out in Section 4 above will typically be because:
• you provided your consent;
• it is necessary for our contractual relationship;
• the processing is necessary for us to comply with our legal or regulatory obligations; and/or
• the processing is in our legitimate interest as an event organising and ticketing platform (for example, to protect the security and integrity of our systems and to provide you with customer service, etc.).
Whenever we transfer Personal Data outside of the EEA, Switzerland or the UK, we take legally required steps to make sure that appropriate safeguards are in place to protect your Personal Data. For example, MySoulrenity.com is Privacy Shield certified which means that it self-certifies to protect Personal Data from the EEA, Switzerland and the UK in accordance with established data privacy principles. Feel free to contact us as set forth in Section 15 for more information about the safeguards we have put in place to protect your Personal Data and privacy rights in these circumstances.
Personal Data retention
We retain your Personal Data for as long as necessary to provide you with our Services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.
If you have an account with us, we will typically retain your Personal Data for a period of 90 days after you have requested that your account is closed or if it’s been inactive for 2 years.
Data protection law provides you with rights in respect of Personal Data that we hold about you, including the right to request a copy of the Personal Data, request that we rectify, restrict or delete your Personal Data, object to profiling and unsubscribe from marketing communications.
EU data protection law makes a distinction between organizations that process Personal Data for their own purposes (known as “data controllers”) and organizations that process personal data on behalf of other organizations (known as “data processors”). If you have a question or complaint about how your Personal Data is handled, these should always be directed to the relevant data controller since they are the ones with primary responsibility for your Personal Data.
MySoulrenity may act as either a data controller or a data processor in respect of your Personal Data, depending on the circumstances.
For example, if you create an account with us to organize your events, MySoulrenity will be a data controller in respect of the Personal Data that you provide as part of your account. We will also be a data controller of the Personal Data that we have obtained about the use of the Applications or MySoulrenity Properties, which could relate to Organizers or Consumers. We use this to conduct research and analysis to help better understand and serve Users of the Services as well as to improve our platform and provide you with more targeted recommendations about events we think may be of interest to you.
However, if you register for an event as a Consumer, we will process your Personal Data to help administer that event on behalf of the Organizer (for example, sending confirmation, promotional and feedback emails, processing payments, etc.) and to help the Organizer target, and understand the success of, their event and event planning (for example, providing event reports, using analytics to gain insights into the effectiveness of various sales channels, etc.). In these circumstances, MySoulrenity merely provides the “tools” for Organizers; MySoulrenity does not decide what Personal Data to request on registration forms, nor is it responsible for the continued accuracy any Personal Data provided. Any questions that you may have relating to your Personal Data and your rights under data protection law should therefore be directed to the Organizer as the data controller, not to MySoulrenity.
Here is information on what types of personal information we receive and collect when you use and visit MySoulrenity, and how we safeguard your information. We never sell your personal information to third parties.
The Information We Collect on this website.
We collect different types of information from or through this website. The legal bases for MySoulrenity’s processing of personal data are primarily that the processing is necessary for providing this Site in accordance with MySoulrenity’s Terms of Serviceand that the processing is carried out in MySoulrenity’s legitimate interests, which are further explained in the section “How We Use the Information We Collect” of this Policy. We may also process data upon your consent, asking for it as appropriate.
When you use our website, as a User, Customer or as a Visitor, you may provide, and we may collect Personal Data. Examples of Personal Data include name, email address, mailing address, mobile phone number, and credit card or other billing information. Personal Data also includes other information, such as geographic area or preferences, when any such information is linked to information that identifies a specific individual. You may provide us with Personal Data in various ways on the Site. For example, when you register for an Account, purchase a Product from our shop, post a comment, interact with other users of the Site through communication or messaging capabilities, or send us customer service -related requests.
We collect information about visitors who comment on the site using the Akismet anti-spam service. The information we collect includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
Automatically Collected Information
When a User or Visitor uses our website, we may automatically record certain information from the User’s or Visitor’s device by using various types of technology, including cookies, “clear gifs” or “web beacons.” This “automatically collected” information may include IP address or other device address or ID, web browser and/or device type, the web pages or sites visited, the pages or other content the User or Visitor views or interacts with, and the dates and times of the visit, access, or use of the website. We also may use these technologies to collect information regarding a Visitor or User’s interaction with email messages, such as whether the Visitor or User opens, clicks on, or forwards a message. This information is gathered from all Users and Visitors.
How We Use the Information We Collect
We use the information that we collect in a variety of ways in providing the Site and operating our business, including the following:
We use the information to operate, maintain, enhance and provide all features of the website, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the website. We process data solely in accordance with the directions provided by the applicable Customer or User.
Another way we use this information includes processing the transactions of our eCommerce store by collecting the data you submit during the checkout procedure and securely passing on to our Payment Processing Service (Stripe or Paypal).
ECOMMERCE – WHAT WE COLLECT AND STORE
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraud.
- Set up your account for our store.
- Comply with any legal obligations we have, such as calculating taxes.
- Improve our store offerings.
- Send you marketing messages, if you choose to receive them.
- If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
ECOMMERCE – WHO ON OUR TEAM HAS ACCESS
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
- Our team members have access to this information to help fulfill orders, process refunds and support you.
ECOMMERCE – WHAT WE SHARE WITH OTHERS
In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.
We share information with third parties who help us provide our orders and store services to you; for example —
ECOMMERCE – PAYMENTS
We accept payments through Stripe and PayPal. When processing payments, some of your data will be passed to Stripe/PayPal, including information required to process or support the payment, such as the purchase total and billing information.
We use the information to understand and analyze the usage trends and preferences of our Visitors and Users, to improve the website, and to develop new products, services, feature, and functionality. Should this purpose require MySoulrenity to process data, then the data will only be used in anonymized or aggregated form.
We may use a Visitor’s or User’s email address or other information to contact that Visitor or User for administrative purposes such as customer service or product support.
Cookies and Tracking Technologies
We use automatically collected information and other information collected on the website through cookies and similar technologies to: (i) personalize our website, such as remembering a User’s or Visitor’s information and preferences so that the User or Visitor will not have to re-enter it during a visit or on subsequent visits (e.g: Closing a popup window will disable it from appearing for 30 days, saving your name/email when leaving a comment for 365 days); (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of our website and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the website. You can obtain more information about cookies by visiting http://www.allaboutcookies.org.
Embedded Content From Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We take measures to protect the technical information collected by our use of Google Analytics. The data collected is all anonymized and will only be used on a need to know basis to resolve technical issues, administer the website and identify visitor preferences; but in this case, the data will be in non-identifiable form. We do not use any of this information to identify Visitors or Users.
You may opt out from the collection of navigation information about your visit to this website by using our Google Analytics “Opt-Out” link. Click here to Opt-Out of MySoulrenity tracking you via Google Analytics.
Access, Correction, Deletion
We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of this website. If you wish to access or amend any other Personal Data we hold about you, or to request that we delete or transfer any information about you that we have obtained from an Integrated Service, you may contact us as set forth in the “How to Contact Us” section. At your request, we will have any reference to you deleted or blocked in our database.
You may update, correct, or delete your Account information and preferences at any time by accessing your Account settings page on our website. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
You may decline to share certain Personal Data with us, in which case we may not be able to provide to you some of the features and functionality of this website.
Interest Based Advertising
Interest based advertising is the collection of data from different sources and across different platforms in order to predict an individual’s preferences or interest and to deliver to that individual, or his/her computer, smart phone or tablet, advertising based on his/her assumed preference or interest inferred from the collection of data pertaining to that individual or others who may have a similar profile or similar interests.
The ads served will be targeted based on your previous browsing history (For example, if you have been viewing sites about visiting Indian, you may see New Delhi hotel advertisements when viewing a non-related site, such as on a site about traveling). DART uses “non personally identifiable information”. It does NOT track personal information about you, such as your name, email address, physical address, telephone number, social security numbers, bank account numbers or credit card numbers.
You can opt-out of this ad serving on all sites using this advertising by visiting http://www.doubleclick.com/privacy/dart_adserving.aspx
You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.
Deleting cookies does not mean you are permanently opted out of any advertising program. Unless you have settings that disallow cookies, the next time you visit a site running the advertisements, a new cookie will be added.
MySoulrenity.com may contain features or links to web sites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through this website. We encourage you to learn about third parties’ privacy and security policies before providing them with information.
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls. We use SSL technology to encrypt data during transmission through public internet, and we also employ application-layer security features to further anonymize Personal Data.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Site, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us as set forth in the “How to Contact Us” section.
If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.
We only retain the Personal Data collected from a User for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:
- Google Analytics user collected data is retained indefinitely unless deletion is requested by the Visitor or Customer.
- Customers Name and Email Address are collected indefinitely in order for us to be able to store and deliver their digital purchases upon request of a new receipt or download links. We will delete this data upon request of the customer.
Changes and Updates to this Policy
Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify the Policy, we will make it available through the website navigation, and indicate the date of the latest revision, and will comply with applicable law. Your continued use of the Site after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of the Policy.
How to Contact Us
Please contact us with any questions or comments about this Policy, your Personal Data, our use and disclosure practices, or your consent choices by email using our contact form.